Customer Service

The first line of support for all Public Transport Commuters is the Call Centre number which is printed on the back of your Travel Card.

How Do I Get Help From Customer Services?

ABT Support

  • The first line of support is the Call Centre number printed on the back of your Travel Card.
  • Travel card holders can phone the SANRAL Public Transport Call Centre for assistance.
  • When calling, commuters must provide their contact details to the SANRAL Public Transport Liaison Officer.
  • Anonymous card holders submitting an enquiry through the SANRAL Mobile App (Apple / Android / Huawei) must also provide contact details.
  • Depending on your issue, support may come from:
    • Public Transport Operators and their agents
    • Top-Up Agents
    • ABT Operator
  • If the SANRAL Call Centre refers you to a Public Transport Operator or Top-Up Agent, they become responsible for helping you.
Contact Details

SANRAL Public Transport Call Centre.

  • Phone: 0800 726 725
  • Email: ABTsupport@sanral.co.za
  • A Public Transport Liaison Officer will assist you.
  • All calls are logged on the ABT Operator’s system for quality assurance.
  • A reference number email will be sent to the commuter.