The first line of support for all Public Transport Commuters is the Call Centre number which is printed on the back of your Travel Card.

Travel card holders can also phone the SANRAL Public Transport Call Centre.

When a travel card holder phones the SANRAL Public Transport Call Centre, they will need to provide their contact details to the SANRAL Public Transport Liaison Officer. If you are an anonymous card holder and you create an account enquiry on the SANRAL Mobile App from the Apple App Store, Android Play Store or the Huawei AppGallery, you will need to provide your contact details.

Depending on the type of problem that you are having with your Travel Card or account, different people will help you. The people helping you will be from one of following places:

• Public Transport Operators and their agents
• Top-Up Agents
• ABT Operator

If you call the SANRAL Public Transport Call Centre and the Call Centre Agent refers you to either your Public Transport Operator or Top-up Agent, they will be responsible to help you.

SANRAL Public Transport Call Centre

1. The phone number for the SANRAL Public Transport Call Centre is 0800 726 725.
2. The email address for the SANRAL Public Transport Call centre is abtsupport@ktc-za.com.
3. A Public Transport Liaison Officer will assist you with your enquiry.
4. For quality assurance purposes all calls will be logged by the Public Transport Liaison Office on the ABT Operators call logging system.
5. An email with the enquiry reference number will be sent to the commuter.