Account Based Ticketing

Terms and conditions of Unregistered Mobility Accounts

1. Introduction

1.1. These terms and conditions explain your use of the ABT Travel Card linked to an Unregistered ABT Mobility Account.

1.2. Each time you use your ABT Travel Card,

2. Definitions and Abbreviations

2.1. “ABT” – means Account Based Ticketing;

2.2. “ABT Call Centre” – means SANRAL ABT Call Centre 0800 726 725;

2.3. “ABT Mobility Account” – means the account that you open to use the ABT Travel Card on public transport services;

2.4. “ABT Travel Card” – means a Travel Card that can be used on ABT participating public transport services;

2.5. “ABT Travel Card Issuer” – means the entity from which you can get an ABT Travel card;

2.6. “Appointed Agents” – means Public Transport Operator or SANRAL appointed Top-up agents;

2.7. “Business day” – means Monday to Friday, not including public holidays;

2.8. “CPA” – means the Consumer Protection Act, No. 68 of 2008;

2.9. “Fare transaction” – means the fare charged to the ABT Mobility Account;

2.10. “Personal Information” – means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person;

2.11. “PIN” – means a personal identification number used to provide additional security on an account or card;

2.12. “POPIA” – means the Protection of Personal Information Act, No. 4 of 2013’

2.13. “Registered” – means an ABT Mobility Account that is personalised in your name;

2.14. “SANRAL” – means the South African National Roads Agency;

2.15. “TCH” – means Transactions Clearance House;

2.16. “Top-up agent” – means an agent to assist with the top-up of your ABT Mobility Account;

2.17. “Travel Card number” – means the 16-digit number on the front of an ABT Travel Card;

2.18. “Unregistered” – means an ABT Mobility Account that has not been registered.

3. Exclusion of liability

3.1. All persons participating in public transport services using an ABT Travel Card do so entirely at their own risk.

3.2. SANRAL, its shareholders, subcontractors, affiliates, subsidiaries, employees, servants, or agents are not liable for any loss or damages (including consequential, special damages or loss of profits), loss of life, bodily injury, or damage to or loss of property of whatsoever nature and howsoever cause.

3.3. If there is no proof of ownership of an ABT Travel Card linked to an unregistered ABT Mobility Account, refunds are not possible.

3.4. In the case of an unregistered ABT Mobility Account, an ABT Travel Card should be seen as an unknown or unregistered prepaid card and if lost or stolen, the available funds will not be refunded.

4. How to top-up your Unregistered ABT Mobility Account

4.1. You must choose one of the following payment methods to top-up your Unregistered ABT Mobility Account:

4.1.1. Top-up your account at an appointed top-up agent; or

4.1.2. A card payment can be made through the SANRAL Mobile App.

5. Managing your Unregistered ABT Mobility Account

5.1. It is the account holder’s responsibility to make sure that there is enough money in the account to pay for public transport fares. The Public Transport Operators determine fares.
5.2. Transactions may not be processed if there is not enough money to pay for the public transport fares.
5.3. A unregistered ABT Travel Card holder may obtain a list of their transaction for up to 3 months. These transactions can be obtained from the SANRAL Mobile App.
5.4. An Unregistered ABT Mobility Account that has not been used for a period of 12 months will be regarded as inactive. Once an Unregistered ABT Mobility Account is inactive for a period of 3 years it will be closed, and the following rules will apply:
5.4.1. For unregistered ABT Mobility Accounts, the available funds in the Account will be transferred to a suspense Account.
5.5. If the Unregistered ABT Mobility Account is used within the 12 months period, the account will automatically become active.
5.6. If an ABT Travel Card is faulty or damaged and the Travel Card Number and PIN of the card are available, the Unregistered ABT Mobility Account holder can register their ABT Mobility Account, keep their balance and link a new card to their account so that they can continue using the funds in the account.
5.7. A faulty or damaged ABT Travel Cards will be replaced by the ABT Travel Card Issuer.
5.8. Lost or stolen ABT Travel Cards will not be replaced. A new card must be obtained from the ABT Travel Card Issuer.
5.9. An unregistered ABT Mobility Account can be registered via the SANRAL Mobile App that can be downloaded from the Apple App Store, Android Play Store, or the Huawei AppGallery. SANRAL self-service terminals, that are available at some municipal offices or Public Transport Operator walk-in-centres, can also be used.

6. Questions or disputes

6.1. For any questions or disputes, you can contact us in any one or more of the following ways:

6.1.1. Contact the ABT Travel Card Issuer whose contact centre number is printed on the back of the ABT Travel Card;

6.1.2. Contact the Public Transport Operator who offers the service;

6.1.3. Contact a top-up agent;

6.1.4. Contact the ABT Call Centre by emailing abtsupport@ktc-za.com or calling 0800 726 725;

6.1.5. Alternatively, download the SANRAL Mobile App and create an Account Enquiry. Please note that you will need to provide your contact details for the support agent to assist you.

6.2. Process for questions or disputes:

6.2.1. When a question or dispute is received, a reference number will be issued within 24 hours.

6.2.2. This reference number must always be used.

6.2.3. After the reference number has been issued, the matter will be investigated.

6.2.4. An outcome relating to questions or disputes about ABT Travel Card transactions or fees can be expected within 5 business days.

7. General

7.1. In the event any provision or part of these Terms and Conditions are found to be invalid or unenforceable, only that particular provision or part will be invalid or unenforceable.

7.2. These terms and conditions are governed by and must be interpreted under the laws of the Republic of South Africa. This applies even if you do not live in the Republic of South Africa or if you agreed to these terms and conditions outside the Republic of South Africa, or both.

7.3. POPIA

7.3.1. POPIA is designed to ensure confidentiality by regulating the way personal information is processed by persons or organisations that obtain such information.

7.3.2. You hereby agree that we may obtain personal information to fulfil the purpose of these Terms and Conditions. The personal information is limited to:

7.3.2.1. Telephone numbers, including cell phone numbers and landline numbers; and

7.3.2.2. Email addresses.

7.4. SANRAL’s right remains reserved at all times.

8. Disclaimer

8.1. Errors or differences in balances:

8.1.1. SANRAL shall not be liable for any errors or differences between the ABT Mobility Account and the ABT Travel Card balances.

8.1.2. Differences between the ABT Mobility Account and ABT Travel Card balances may occur due to:

8.1.2.1. Transactions that have not been transferred by a Public Transport Operator for processing before the ABT Travel Card is used again.

8.1.2.2. Payments that have been made at Retailers or on the SANRAL Mobile App do not immediately update the balance on the ABT Travel Card. The balance on the ABT Travel Card will only be updated after the next time you travel.

8.2. Suspension or re-activation of the ABT Travel Card:

8.2.1. The SANRAL ABT Operator has the option to manually suspend ABT Travel Cards if fraud is suspected, or the card is damaged.

8.2.2. The SANRAL ABT Operator can re-activate an ABT Mobility Account from a manually suspended state, this will put the Account back in an ‘Active’ state.

8.3. No withdrawals will be allowed for any ABT Mobility Account.